Do you have guests onboard that have lost luggage? Let us take care of it for you! EU Ground Handling & Services offers a unique service for the cruise industry. We take over the luggage tracking for you, saving you time so you can take care of your guests.
After providing us with the details of the lost luggage our team will start contacting the airline making sure the lost luggage will be delivered as soon as possible to your vessel. We will send updates regarding the tracking to you and/or to your guest three times a day.
Some of the benefits when you let us track your lost luggage:
- You save a lot of time, on average 1 to 2 hours per lost luggage claim
- You save money by not having to call the airline yourself
- 3 times a day updates directly to the email of the guest in your name
- Constant contact with the airline for faster delivery of the luggage
- Indicating best drop-off locations to the airline according to your sailing schedule and docking times